Hi, I'm Shubham (Sam)
I am a Networking & Cyber Security Graduate
Skilled cybersecurity graduate with experience in managing security operations and technical support. Proven ability to manage and secure databases, troubleshoot security issues, and provide exceptional customer service. Proficient in using Nessus and Kali for vulnerability assessments and penetration testing. Adept at rapidly acquiring new skills and adapting to evolving environments.
My Background
Duration 2 years Fast Tracked.
March 2022 - March 2024
Bachelor's Degree in Networking - Major in Cybersecurity
Certifications
Study
Professional year ICT
Monash University, Melbourne
June 2024 - June 2025
Skills
Security Operations Centre Operator
NAB
Work Experience
Managed over 150 calls daily, ensuring timely and effective response to security incidents.
Actioned tickets based on client needs, improving response times by 20%.
Provided technical support for security systems, enhancing functionality and reliability.
Delivered excellent customer service, addressing client inquiries and concerns.
Coordinated with team members and stakeholders to prioritize tasks and resources.
Implemented and monitored security protocols, resulting in a safer environment.
February 2024 - Current
Volunteer Technical Support
Technetics Consulting
August 2023 - January 2024
Expertise in installing and configuring network switches.
Proficient in server setup and management using Windows Server.
Experienced in firewall deployment and security settings optimization.
Skilled in troubleshooting and resolving network issues for staff support.
Proficient with Microsoft Office for administrative and operational tasks.
Familiar with network architecture and maintenance protocols.
Practical University Experience
MIT - Melbourne
March 2022 - March 2024
Led an IoT project focused on a water monitoring system.
Developed and deployed a website interfacing with IoT systems.
Configured and managed a dedicated server to support project needs.
Designed and assembled hardware components using Arduino.
Conducted network scanning and security assessments.
Performed penetration testing to enhance system security.
Executed vulnerability testing using Nessus to identify potential threats.
Utilized Nmap and ARP tools within Kali Linux and Ubuntu environments.
Set up and maintained a cloud server using SSH on an Ubuntu server.
Gained experience with machine learning algorithms and applications.
Created a scoreboard recording app in Year 11, managing the full software development lifecycle.
Served as project lead in Year 12, developing a drone to detect people's temperatures during COVID-19 and notify authorities of high readings
IT Help Desk
24 Hour Disability care
September 2023 - Current
Served as the first point of contact for customers seeking technical assistance over the phone or email.
Walked customers through the problem-solving process, recording events and resolutions in logs.
Assisted staff with account setups, adding users, and implementing hardware/PCs.
Identified and suggested possible improvements to procedures for enhanced efficiency.
Converted phone, chat, email, and social media requests into centralized support tickets using Zendesk.
Monitored activity logs, tracked agent handling of tickets, and provided comprehensive reporting and dashboards to enhance support operations.
